Help

How can I become a member of mashakate.com?

Click the "Sign Up" button and fill in the personal and address details required for membership.

Do I pay anything to become a member?

No, membership is free of charge.

I forgot my password. What should I do?

If you are already a member but have forgotten your password, enter your email address in the "sign in" section and click "forgot password". You will receive an email that lets you create a new password. Follow the instructions in the email to reset your password.

How can I place an order on mashakate.com?

Click the "add to bag" button of the item you want to buy. Then go to your bag, enter your personal and address details, choose your payment method and place your order.

Is it safe to shop on mashakate.com?

The security of our visitors' personal information is very important to us. mashakate.com uses the highest security measures for collecting and storing personal data. Your credit card details are sent to the banks in encrypted form and are never stored by mashakate.com.

Which payment methods can I use on the payment page?

On the payment page you can pay by credit card or debit card.

I can't add items to my bag. What should I do?

First, try a different web browser, such as Google Chrome, Microsoft Edge, Opera or Mozilla Firefox. If you have the same problem in another browser, clear your browsing history and try again. If the problem continues, please report it to [email protected].

How can I cancel my membership?

To cancel your membership, you can send an email to [email protected].

I get an error message when I place an order. How can I fix this?

In that case, we recommend that you first clear your browser history and try again. If the problem continues, please report the error to [email protected] by email.