Privacy and Security Policy

All services provided in our store belong to and are operated by our company, Artteks Tekstil Sanayi ve Dış Tic. Ltd. Şti., registered at Abdurrahmangazi Mah. Osmangazi Cad. No:121, 34885 Sancaktepe / Istanbul.

By the nature of the business, our store collects certain personal information about members (such as name and surname, company details, telephone, address or email addresses) through membership or by filling in various forms and surveys in our store.

From time to time, our company may send its customers and members information about campaigns and new products, and promotional offers. Our members can make any choice about whether or not to receive such information when they sign up, and afterwards they can change this choice in the account details section after signing in, or notify us using the link in the message they receive.

Personal information sent electronically to our store by our members during the confirmation process carried out through our store or by email will not be disclosed to third parties outside the purposes and scope set out in the 'User Agreement' we have made with our members.

To identify system problems and to quickly resolve any problems or disputes that may arise regarding the service provided, our company records and uses the IP addresses of its members. IP addresses may also be used to identify users in general terms and to collect comprehensive demographic information.

Outside the purposes and scope set out in the Membership Agreement, our company may also use the requested information for direct marketing by itself or by the parties it cooperates with. Personal information may also be used to contact the user when necessary. Information requested by our company and information provided by the user, or information about transactions made through our store, may be used by our company and the parties it cooperates with, outside the purposes and scope set out in the 'Membership Agreement', for various statistical evaluations, database creation and market research, without disclosing the identity of our members.

Our company undertakes to keep confidential information strictly private and confidential, to regard this as a duty of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain, being used without authorisation or being disclosed to a third party.

CREDIT CARD SECURITY

Our company gives top priority to the security of credit card holders who shop on our shopping sites. Your credit card details are never stored in our system.

When you start a transaction, you can check the padlock icon in your browser's address bar to make sure you are on a secure site. This shows that you are on a secure web page, and all your information is protected by encryption. The credit card details used during shopping are encrypted with the 256-bit SSL (Secure Sockets Layer) protocol independently of our shopping site and sent to the relevant bank for verification. If the card is approved for use, the purchase continues. As no card information can be viewed or recorded by us, third parties are prevented from accessing this information.

For orders placed online by credit card, our company checks the reliability of the payment/billing/delivery address details against Credit Card Fraud. For this reason, for orders from customers ordering from our shopping site for the first time to proceed to supply and delivery, the accuracy of their financial and address/telephone details must first be confirmed. To check these details, we contact the credit card holder or the relevant bank if necessary.

Only you can access and change all the information you provide when signing up. As long as you keep your sign-in details secure, others cannot access or change your information. For this purpose, membership transactions take place within a 256-bit SSL security area.

Today, online shopping sites that have an information line or customer service and that state their full address and telephone details are increasingly preferred. This way, you can get detailed information on any question you may have and obtain more reliable information about the trustworthiness of the company providing the online shopping service.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other sites within its website. Our company bears no responsibility for the privacy practices and content of sites accessed through these links. Advertisements published on our company's site are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement relate only to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CASES

In the limited cases listed below, our company may disclose users' information to third parties outside the provisions of this 'Privacy Policy'. These cases, which are limited in number, are:

1. To comply with obligations imposed by legal rules issued and in force by competent legal authorities, such as laws, decrees having the force of law and regulations;

2. To fulfil and implement the requirements of the 'Membership Agreement' and other agreements our store has concluded with users;

3. Where information about users is requested for the conduct of an investigation or inquiry duly carried out by a competent administrative or judicial authority;

4. Where it is necessary to provide information in order to protect the rights or safety of users.

EMAIL SECURITY

Never write your credit card number or password in emails you send to our store's Customer Service about any of your orders. Information in emails can be seen by third parties. Our company cannot under any circumstances guarantee the security of information transmitted in your emails.

For any questions and suggestions about our privacy policy, you can email [email protected]. You can reach us using our company's contact details below.

Company Title : Artteks Tekstil Sanayi Ve Dış Tic. Ltd. Şti.

Address : Abdurrahmangazi Mah. Osmangazi Cad. No:121 34885 Sancaktepe/ ISTANBUL, TÜRKİYE

Phone : +90 850 532 58 88