Shipping & Delivery

SHIPPING COST Shipping is free on all orders of 2,000 TL and over. For orders under 2,000 TL, the shipping fee is 150 TL and is added to the order total. You can see the shipping cost in your bag summary before you go to checkout. All our orders are shipped with Yurtiçi Kargo.

PREPARATION AND DELIVERY Orders placed on weekdays before 11:00 (Turkey time) are handed to the carrier the same day. Orders placed after 11:00 are shipped the next business day. Orders placed after 11:00 on Friday are shipped on Monday; we do not ship on Saturdays and Sundays. In any case, your order is handed to the carrier within 3 business days at the latest. Preparation may take longer on public holidays and during campaign periods. For orders placed with a member account, shipping updates are sent to you by email and/or WhatsApp.

DELIVERY AREAS We deliver to all of Türkiye.

HOW DO I TRACK MY ORDER? When your order is shipped, we send you your tracking number. You can track your parcel on the Yurtiçi Kargo website; if you are a member you can also see your order status on the My Account > My Orders page, and if you are not a member, in the Order Tracking section.

WHAT SHOULD I CHECK ON DELIVERY? Check the outer packaging before you accept your parcel. Do not accept a parcel that looks dented, torn or opened without having the courier write up a damage report. For deliveries with a damage report, we cover the exchange or return of the item free of charge.

RETURN SHIPPING Within 14 days of receiving your order, you can drop off your parcel free of charge at any Yurtiçi Kargo branch with customer code 515839721 and return authorisation code ARTTEKS26. For details, please see our Return Policy page.

QUESTIONS? You can reach us on weekdays between 08:00 and 17:30 (Turkey time) at +90 850 532 58 88 (WhatsApp and call centre) or at [email protected].