Privacy and Security Policy

All services provided in our store belong to and are operated by Artteks Tekstil Sanayi Ve Dış Tic. Ltd. Şti., registered at Abdurrahmangazi Mah. Osmangazi Cad. No:121 34885 Sancaktepe/ ISTANBUL.

Our company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is collected and how and in what way this data is protected.

Through membership or by filling out various forms and surveys on our store, members provide certain personal information about themselves (such as name-surname, company information, telephone, address or e-mail addresses) which is collected by our store as required by the nature of the business.

Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can make all choices regarding whether or not to receive such information when they become members, and they can change their choice later in the account information section after logging in, or they can notify us via the link in the notification message they receive.

During the verification process conducted through our store or via email, personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope defined in our ‘User Agreement’ with our members.

To identify system-related problems and to quickly resolve any issues or disputes that may arise regarding the service provided, our company records and uses the IP addresses of its members. IP addresses may also be used to generally identify users and collect comprehensive demographic information.

Our company may also use the requested information, or information provided by the user, for direct marketing purposes, either directly or through its collaborators, outside the purposes and scope defined in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company, information provided by the user, or information related to transactions made through our store may be used by our company and its collaborators for various statistical evaluations, database creation, and market research, without disclosing the identity of our members, outside the purposes and scope defined in the ‘Membership Agreement’.

Our company is committed to keeping confidential information strictly private and confidential, considering it a duty of secrecy, and taking all necessary measures and exercising due diligence to ensure and maintain confidentiality, preventing the entire or any part of confidential information from entering the public domain or being used without authorization or disclosed to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is never stored in our system.

When you enter the transaction process, there are two things you should look for to understand that you are on a secure site. One is a key or lock icon located on the bottom line of your browser. This indicates that you are on a secure webpage and all your information is encrypted and protected. This information is only used in accordance with the sales process and the instructions you provide. Information related to the credit card used during shopping is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification, independently of our shopping websites. If the card's usability is confirmed, the shopping process continues. Since no information regarding the card is viewed or recorded by us, it prevents third parties from accessing this information under any circumstances.

The reliability of payment/billing/delivery address information for orders placed online with a credit card is checked by our company against Credit Card Fraud. Therefore, for customers placing an order for the first time on our shopping site, the accuracy of their financial and address/telephone information must be confirmed before the order can proceed to the supply and delivery stage. If necessary, we contact the credit card holder or the relevant bank to verify this information.

Only you can access and change all the information you provide when you register. If you securely protect your login information, it is impossible for others to access and change your information. For this purpose, membership transactions are conducted within a 128-bit SSL security area. This system is an unbreakable international encryption standard.

Online shopping sites that have an information line or customer service and clearly display their address and telephone information are more preferred today. This allows you to obtain detailed information on any questions you may have and make online purchases.