Masha & Kate Elegance Born from Simplicity

SPRING/SUMMER 26 ALL PRODUCTS TOPS DRESS BOTTOMS OUTERWEAR

Return Policy

CANCELLATION-RETURN CONDITIONS

GENERAL

1. By placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.

2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.

CANCELLATION AND RETURN PROCESS

How Can I Cancel My Order?

You can cancel your order by clicking the "Cancel Order" button before your order enters the preparation process.

Order cancellation is not possible after your order has entered the preparation process.

What Should I Do If My Order Is Incomplete/Incorrect/Damaged?

You can contact us via WhatsApp at 0850 532 5 888.

• You can use the contact form at www.mashakate.com.

• You can send an email to [email protected].

What are the Return Conditions?

• The return period is 15 days from the date you receive your order.

• Products must be unused, unwashed, and undamaged. Returns of products that are wrinkled, damaged, soiled, or unsuitable for resale will not be accepted.

• The product's inner and outer labels must be complete. Returns of torn, ripped, or damaged product labels will not be accepted.

• The invoice must be sent with the product.

• Returns of products that have absorbed perfume or are unsuitable for resale will not be accepted.

• For returns, products must be packaged in the original shipping bag of the brand from which they were sent to you.

• Underwear, swimwear, earrings, pantyhose, and other socks cannot be exchanged or returned.

How Can I Make a Return?

Free Return Shipping: You can return your order to a Yurtiçi Kargo branch free of charge within 15 days of receiving it using the return code ARTTEKS26.

Paid Return Shipping: Shipping costs for returns made with courier companies other than Yurtiçi Kargo are the responsibility of the customer. The return period is 15 days from the date of receipt.

Return Code: ARTTEKS26

Court of Delivery: Yurtiçi Kargo

For support, you can send an email to [email protected] or call Masha&Kate Customer Service at 0850 532 5 888.

Which Address Should I Send the Returned Product to if Using a Courier Company Other Than Yurtiçi Kargo?

• Shipping costs for returns made with courier companies other than Yurtiçi Kargo are the responsibility of the customer.

ARTTEKS TEXTILE INDUSTRY AND FOREIGN TRADE INC.

Abdurrahmangazi Mah. Osmangazi Cad. No:121, 34885 Sancaktepe/Istanbul

When Will the Refund for the Returned Product Be Transferred to My Account?

Products returned to our address are first checked for compliance with return procedures. The return process is initiated for products that comply with the return procedures, and the relevant amount is transferred to your account within 15 business days.