Support

How can I register on mashakate.com?

You can register by clicking the "Register" button and filling in the required personal and address information.

Do I have to pay any fees to register?

No, you don't have to pay anything to register.

What should I do if I forgot my password?

If you have previously registered on our site but forgotten your password, go to the "member login" section, enter your email address, and click the "forgot password" button. You will then receive an email to create a new password. You can reset your password following the instructions in that email.

How can I order from mashakate.com?

On the site, you should click the "add to cart" button for the product you want to buy. Then, when you go to your cart, you can place your order by selecting your personal information, address information, and payment method.

Is shopping on mashakate.com safe?

The security of our visitors' personal information is very important to us. Mashakate.com uses the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in encrypted form and is never stored by mashakate.com.

What payment methods can I use on the payment page?

You can pay by selecting either credit card or debit card on the payment page.

I can't add products to my cart, what should I do?

First, you should try a different browser than the one you are currently using. You can try Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox, etc. If you experience the same problem when trying a different browser, you should clear your internet history and try again. If the problem persists, please report the issue to [email protected].

I want to cancel my membership, how can I do that?

To cancel your membership, you can send an email to [email protected].

I get an error message on the screen when I create an order. How can I solve this problem?

In this case, we recommend that you first clear your browser history and try again. If the problem persists, please report the error by emailing [email protected].